2025

• 1: x.

• 2: X.

• 3:  X:

◦ Xx◦

2024

• Quality Policies & Procedures: Policies and Procedures updates for ADNEC Services, Abu Dhabi to prepare for Quality Management System certification.
• Quality Process: Training, Gap Analysis, Documentation, and Implementation for Louvre Abu Dhabi.
• Multiple Management System: Documentation, Training, & Implementation for Emirates Health Services (EHS) Head Office to successfully achieve the following certifications:
• ISO 8000-61:2016 Data Quality
• ISO 29585:2023 Framework for healthcare and related data reporting 
• ISO 20252:2019 Market, opinion & social research

2023

• Information Security (ISO 27001:2022): Awareness & Implementation Training, Internal Audit, and provide assistance during the external audit of Endowments and Minors Funds Authority (EMFA).
• ISO 31000 Training and Implementation: Risk Management Training and Implementation based on ISO 31000:2018 for ADCMC.
• QHSE Policies & Procedures: Gap Analysis, QHSE Documentation, and Training for Emirates National Schools, Abu Dhabi (Quality Management System ISO 9001:2015, Environment Management System ISO 14001:2018, and Occupational Health & Safety 14001:2015, 45001:2018). Gap Analysis, Documentation, and Training for based on (Quality Management System ISO 9001:2015
• Sheikh Khalifa Excellence Award: Gap Assessment and information gathering to prepare the submission document for <Confidential> 
• Multiple Management System: Gap Analysis, Documentation (policies, procedures, manuals, and plans), Awareness & Implementation Training, and Internal Audit for Emirates Health Services (EHS) to successfully achieve the following certification 
• ISO 20000-1:2018 IT Service Management
• ISO 22301:2019 Business Continuity Management
• ISO 27001:2013 Information Security Management 
• ISO 31000:2018 Risk Management

2022

• GRC Training: Provided Governance, Risk, and Compliance training to Tadweer based on ISO 31000, ISO 37000, and ISO 37301 in addition to Anti-bribery based on ISO 37001.
• Business Continuity Management System: Gap analysis, documentation, training, and internal audit of Department of Municipalities and Transportation to successfully achieve the ISO 22301:2019 certificate. This also included ensuring the organization is ready for the NCEMA 7000:2021 standard.
• Abu Dhabi Health Information and Cyber Security: Gap analysis, documentation, training, and internal audit of Interactive Insurance Broker to ensure compliance with ADHICS standard.
• Integrated Management System: Gap Analysis, Documentation, Awareness Training, and Internal Audit for Social Care and Minors Affairs Foundation (SCMAF) (PAS 99, ISO 27001:2013, ISO 22301:2019, NCEMA 7000, and TDRA standards).
• Internal Audit and Training: Performed Internal Audit based on ISO 20000-1:2018 and ISO 27001:2013 standards for Smart Dubai Government.

2021

• Knowledge Management: Gap Analysis, Knowledge Management Documentation, and Training for Etihad Rail, Abu Dhabi (Knowledge Management System ISO 30401:2018)
• Information Security (ISO 27001:2015): Awareness & Implementation Training, Internal Audit, and provide assistance during the external audit of Social Care and Minors Affairs Foundation (SCMAF).
• Organizational Strategy: Assisted a Government Agency to set their 6-year strategy by performing a series of meetings and workshop to create the Vision, mission, strategic goals, and operational plans ensuring a link between all.
• Quality Policies & Procedures: Gap Analysis, Quality Documentation, and Training for Emirates International Steel Supply, Abu Dhabi to successfully achieve the Quality Management System ISO 9001:2015 certificate.

2020

• Quality Policies & Procedures: Gap Analysis, Quality Documentation, and Training for Etihad Rail, Abu Dhabi to successfully achieve the Quality Management System ISO 9001:2015 certificate.
• QHSE Policies & Procedures: Gap Analysis, QHSE Documentation, and Training for Shams Power, Abu Dhabi to successfully achieve the following certificates:
• Quality Management System ISO 9001:2015
• Environment Management System ISO 14001:2015
• Occupational Health & Safety ISO 45001:2018
• Information Security: Gap Analysis & ISO 27001:2013 Lead Internal Auditor of Social Care and Minors Affairs Foundation (SCMAF).
• Quality Policies & Procedures: Design and implement a complete set of Documentation (Manuals, Policies, procedures, Work Instructions, KPIs, Processes, etc.) for a 150-employee organization with an Operating revenue in excess of UAE 80M. 
• Integrated Management System Awareness Training: Conducted Awareness training for <Confidential> staff based on PAS 99, ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013, ISO 22301:2019, NCEMA 7000, and NESA standards.
• Information Security Internal Audit: Performed ISO 27001:2013 Internal Audit for Insurance Authority, Abu Dhabi.

2019

• IT Service Management: Preparation and implementation of ISO 20000-1:2018, gap analysis, and internal audit for <Confidential> (Documentation, implementation, training, and internal audit). 
• Integrated Management System: Gap Analysis, Documentation, Awareness Training, and Internal Audit for <Confidential> (PAS 99, ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013, ISO 22301:2019, NCEMA 7000, and NESA standards).
• Event Sustainability: Preparation and implementation of an Event Sustainability Management System for ADNEC based on ISO 20121:2012 standards (Gap analysis, training, internal audit).  
• Environmental Management: Preparation and implementation of an Environmental Management System for ADNEC based on ISO 14001:2015 standards (Gap analysis, training, internal audit) 
• Sheikh Khalifa Excellence Award: As a Senior Assessor, participated in Cycle-18 assessment by assessing an organization <Confidential> under the SKEA/EFQM Model
• Quality Management System: Gap analysis and internal audit of Abu Dhabi <Confidential>  based on ISO 9001:2015 standard.
• Business Continuity Management System: Gap analysis and internal audit of <Confidential>  based on ISO 22301:2012 and NCEMA 7000 standards.
• Information Security Internal Audit: Gap Analysis & ISO 27001:2013 Lead Internal Auditor of Social Care and Minors Affairs Foundation (SCMAF).
• Information Security Awareness Training: Conducted Awareness training for <Confidential>  staff (2 regions within Abu Dhabi) based on ISO 27001:2013 & NESA standards.
• Asset Management: Provision of training on Asset Management Systems for RTA staff.
• Security & Risk Assessment Training: Provision of training on Security, Asset Management and Risk Assessment for RTA staff.
• Preparation for ISO 31000:2018: Review and Update Indigo-Group documentation to be in compliant with the latest release of ISO 31000:2018 Risk Assessment

2018

• Sheikh Khalifa Excellence Award: As an assessor, participated in Cycle-17 assessment by performing an assessment as part of the SKEA/EFQM Model on a hospital <Confidential>. 
• Cybersecurity & Information security: Preparation and implementation of an Information Security Management System. Project involved: NESA readiness and compliancy, complete documentation, training, and internal audit for <Confidential> based on ISO 27001:2013 & NESA  standards.
• Group Energy Reduction Initiatives: Implementing an Energy Management System based on ISO 50001:2018 standard and identify various energy reduction initiatives to be rolled across the organization.
• Group Knowledge Management: Implementation of a knowledge management system at the group level based on ISO 30401:2018 standard.
• Group Occupational Health and Safety Management Systems (ISO 45001): Updating all the ISO18001 processes and procedures to be compliant with ISO 45001.
• Group Business Continuity Management Systems (ISO 22301:2012): Building on the ISO 9001:2015 and ISO 27001:2013 processes and procedures to prepare the organization for the ISO 22301:2012 audit.

2017

• Group Information Security: Implementation of IT Service Management (ISO 20000-1:2011) and Information Security (ISO 27001:2013) at Indigo-Group. This process involves redesigning all the companies' processes to create an integrated, centralized, and secure flow of information across the organization. Conducted Info. Sec. awareness training.
• INDIGO Student Tracker: Designed and released a Mobile Student Tracking application for tracking the daily journey of thousands of students. In addition to identifying delays and bottlenecks, the system allowed for optimization of the routes reducing travel distance and time. The application increased the service demand, security and safety awareness while providing savings in overhead  cost. 

2001-2016

• Quality, Health & Safety Readiness & Award: Implementation of a Quality Management System, an Environmental Management System, and an Occupational health and Safety System at Indigo Contracting and receiving the ISO 9001:2015 (Quality), ISO 14001:2015 (Environment), and OHSAS 18001:2007 (Health & Safety) certifications.
• Student Transportation Company: Establishment of Indigo Transport passengers by Bus (Student Transportation Company). This involved understanding the owner’s requirements and setting out and create the entire cycle (from writing the Business plan to furnishing the office to dropping off the last student at home and successfully closing the year).
• Enterprise Resource Planning (ERP): Implementation of an ERP system under Oracle 12cR1 (Phase 1 HR and Phase 2 Finance) thereby streamlining the processes, reducing cost, and increasing productivity across the organization. 
• Fraud Management System (FMS): Lead a talented team of business developers to implement a new Fraud Management System to sift through the millions of daily roaming calls and identify the fraudulent calls. This allowed a successful detection of millions of fraudulent calls on an annual basis.
• EFQM: Created a Business Excellence system based on EFQM thereby elevating the organization’s quality management to the next level.
• BI Migration: Migration of Business Intelligence System from the existing Online/OLAP to Oracle 11gR2. This allowed us to redesign our processes utilizing an enhanced set of tools  and optimized workflow.
• iDashboard: Implementation of Business Intelligence Dashboard linking multiple independent system and  generating live reports.
• Master Data Management (MDM): Implementation of MDM (Master Data Management) under Oracle 10g2. This was the first step towards an ERP solution utilizing ASAP Methodology.
• Business Transformation: Completed the implementation of the business unit transformation project migrating it from a business unit to an independent company. The two-year project involved evaluating, and retraining of all staff, redesigning all internal processes, and the establishment of a new organization.
• Disaster Recovery Phase 2: Implementation of Disaster Recovery for all Services (Phase 2 of 2). The project completed the list of services to be redundant across Multiple data centers.
• ISO 27001 Certification Award: Award of ISO 27001:2005 certification at etisalat.
• Disaster Recovery Phase 1: Implementation of Disaster Recovery for all Critical Services (Phase 1 of 2). All critical core services were hosted across multiple data centers.
• ISO 27001 Readiness: Implementation of  formation Security environment: The project involved reengineering the entire business flow from modifying the processes and procedures to instill the security mindset to the organization. VPN tunnels replaced all data transfer connections. For countries where VPN was not permitted, encrypted files were transmitted over sFTP.
• CDR Conversion: Successful implementation of a specialized international Roaming billing system processing millions of dollars in roaming calls on a daily basis. Additional mobile features allowed the application to be transferred to the client for implementation on their mobile switch to add a secondary and independent monitoring of their roaming data. Within 2 years, this service was accountable for 4  of the Business Unit’s revenue.
• ISO 9001:2000 Certification: Award of ISO 9001:2015 (Quality) for etisalat/EDCH. This was the fruit of our labor and was the first business unit within etisalat to receive this certification.
• ISO 9001:2000 Readiness: Successfully implemented a Quality Management System at etisalat/EDCH. This involved learning about the different types of QMSs and initiating the process of creating the documentation and training materials necessary to introduce the quality attitude to all staff. This was the pillar that brought all the other projects to light.
• X.25 Link Migration: Successfully migrated all X.25 links (DECNIS/FTAM over X.25) to FTP over TCP/IP thereby increasing efficiency, eliminating bottlenecks, reducing file transfer time but mainly saving thousands in data transmission charges.

Keywords (in alphabetical Order)

Anti-Bribery (ISO 37001), Artificial Intelligence (ISO 42001), Audit, Budgeting, Business Analysis,  Business Continuity (ISO 22301, NCEMA 7000), Business Development, Business Impact Analysis, Business Intelligence, Business Management, Business Process Improvement, Business Strategy, Certification, Communication, Disaster Recovery, Energy Management, Enterprise Resource Management (ERM), Environmental Management Systems (ISO 14001), Financial Analysis, Governance of Organizations  (ISO 37000) , GSM, Industry verticals, Information Security Management (ISO 27001, TDRA, UAE IAS, ADSIC, ADHICS, NIST 800-53, GDPR, CIS CSC, SOC 2), Internal Controls, IT Service Management (ISO 20000-1), Key Performance Indicators (KPI), Leadership, Performance Management, Project Management, Quality Assurance, Quality Auditing, Quality Management (ISO 9000, ISO 10001, ISO 10002, ISO 10013), Risk Management (ISO 31000), Road Traffic Safety (RTS) Management Systems (ISO 39001), Roaming, Software Documentation, Strategic Planning, Strategy, Team leader, Team Leadership, Team Management, Telecommunications, Telecommunications Billing, Trainer, Training, Transfer/ Returns Accounts Procedure (TAP/RAP), Transportation Management, Value-Added Services (VAS), Vendor Management, Writing effective policies, procedures and processes.